Customer-centric or customer-obsessed?

Customer-centric or customer-obsessed?

Holding top competitor status in the industry is 5 times more likely for customer-obsessed businesses (Forrester 2016). We are in the “age of the customer.” This means that the customer is at the center of the business. No more is there just a customer service...
User Personas that Resonate

User Personas that Resonate

As a Software Product Management Professional, do you believe your user personas could use more granularity, and focus more on product over marketing & sales? What if your user personas could generate more ROI? The persona measures discussed in this blog are...
Product Strategy is Your Power Animal

Product Strategy is Your Power Animal

With 2022 around the corner, you may be thinking about product planning. How about a 3-5 year product strategy to give shape to your annual plans, and your quarterly roadmap? As a PM, you’re not only setting long-term vision, but also overseeing execution and...
How Close Are You To Your Customer?

How Close Are You To Your Customer?

Why know your customer? Knowing your customer is the unshakable foundation for your consumer goods & services/tech startup’s growth strategy…from product development, to marketing and sales enablement. Here are some convincing statistics: 86% of buyers will pay...